Generalist Adviser

Organisation: Citizens Advice Hammersmith and Fulham
37.5 hours per week
£30,000 - £32,000 (according to experience)
Location: Hammersmith and Fulham
Deadline: 23 July, 2024

Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of generalist advice services in Hammersmith and Fulham. We help approximately 12,000 people each year with free, confidential, and impartial advice on a wide range of issues.

We are looking to recruit motivated enthusiastic Advisers who have substantive experience of providing generalist advice, and a background in delivering advice in Citizens Advice or an equivalent advice agency.

The successful candidates will be expected to have considerable knowledge of topics that affect individuals, seeking our help including welfare rights, housing employment, debt and other associated issues.

This role requires a passion for working with people, helping them through challenging situations.

Applicants must demonstrate the following -

• at least one year’s post-certificate experience of giving advice to the public in a busy environment across a number of channels
• ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control
• organised focused approach, with ability to accurately record information
• knowledge and experience of working alongside advice quality standards
• competent IT skills

The role will require outreach delivery at the local Food Bank.

Further information

To apply please send your CV and supporting statement (up to 1,000 words) of how your experience meets the person specification criteria.

To find out more, please visit www.cahf.org.uk/about-us/work-us

Interview - We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date so early applications are encouraged.