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23 July, 2020

Ombudsman finds council and its enforcement agents at fault after they seized and sold debtor’s car, that was necessary for her employment, to clear council tax and other debts

Investigation finds a 'catalogue of failings’ that showed the council had insufficient regard for regulations governing how its enforcement agents should collect debts as well as good practice

16 July, 2020

Money Advice Trust welcomes government’s commitment to launch statutory Breathing Space scheme in May 2021

Charity says the new 60-day moratorium on interest, charges and enforcement action will provide the time and protections that people in financial difficulty need to begin to deal with their debts

1 July, 2020 Open access

FCA confirms further support for users of consumer credit who are still experiencing payment difficulties due to coronavirus

Guidance, which comes into force on 3 July 2020, includes extension of period during which people can request payment freeze to 31 October 2020

30 June, 2020 Open access

Ofgem proposes formal requirement on energy suppliers to offer and monitor repayment rates based on a customer’s ability to pay

Proposals in consultation on improving protection of consumers also include making package of support provided during COVID-19 permanent from this winter

29 June, 2020

Cabinet Office launches call for evidence on fairness in government debt management

Consultation seeks views on where and how local and central government debt management practices can be improved

25 June, 2020 Open access

Debt charities warn of August ‘debt D-day’ unless government takes action to facilitate council tax recovery outside the court process

Given the scale of financial difficulty as a result of the COVID-19 crisis, government also urged not to lift the ban on bailiff visits until further protections are in place

23 June, 2020 Open access

Ofgem warns it will not tolerate ‘sharp practice or aggressive debt collection’ as energy firms begin to restart debt management activities

Suppliers must continue to provide support and give careful consideration to customer's circumstances and ability to pay, says Chief Executive

22 June, 2020 Open access

19 June, 2020 Open access

FCA announces proposals for further support for users of consumer credit who are facing financial difficulties due to coronavirus

Proposals include extending period in which people can request payment freeze to 31 October 2020

9 June, 2020 Open access

Government announces extra £38 million funding for debt advice providers to help people affected by coronavirus

Money and Pensions Service will set out process for allocating funding 'in the coming weeks'

9 June, 2020 Open access

Radical action is needed to prevent a ‘personal debt tsunami’ following coronavirus pandemic, warns StepChange

Debt charity sets out three key recommendations to enable a less painful exit strategy from the COVID-19 crisis

8 June, 2020 Open access

Return of bailiffs once coronavirus lockdown is lifted would be ‘unfair and unsafe’ without additional government action, says StepChange Debt Charity

Call for action responds to Civil Enforcement Association publication of Support Plan to safeguard bailiffs and people they 'encounter' in the community

4 June, 2020

Financial Ombudsman Service upholds almost three quarters of payday loan complaints in 2019/2020

Chief Ombudsman highlights a ‘disappointing proportion of cases’ where short-term lenders ‘failed to ensure customers’ borrowing was affordable and sustainable’

3 June, 2020 Open access

Financial Conduct Authority confirms support that lenders should give to homeowners who are struggling to pay mortgage due to coronavirus outbreak

Updated guidance includes extension of mortgage holidays for three months and continuation of ban on lender repossessions until 31 October 2020

22 May, 2020 Open access

FCA announces plans to continue mortgage holidays for homeowners affected by coronavirus

Proposals also include extending the application window to the end of October and continuing the ban on mortgage possession proceedings

21 May, 2020 Open access

Debt charities call for urgent action to help those struggling with council tax debt due to COVID-19 pandemic

Proposals include more time to pay and a 'pre-action protocol' for councils to follow before enforcing recovery

21 May, 2020 Open access

Temporary exemption from bankruptcy application fee among measures in Coronavirus (Scotland) (No.2) Bill unanimously passed by MSPs

New emergency legislation also includes provisions that make it harder for creditors to make individuals bankrupt, and facilitate use of electronic processes to make bankruptcy easier to administer during pandemic

21 May, 2020

MSPs call for reform of the Protected Trust Deed debt solution to make it more effective in supporting people in debt

Scottish Parliamentary Committee highlights that in some cases debtors may not start to repay their creditors for up to two years, as payments go towards paying trustee fees first