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refusal of NINO
I have a client who’s JSA and HB/CTR joint claim is being delayed due to the refusal of a NINO . Cl is a Romanian national and is finding it difficult to prove her ID . Her partner already has a NINO .
The only documentation she has is some form of a certificate of identity issued in Ireland under the Criminal Justice Act 1994 ( where she first arrived and not sure whether acceptable evidence ) and a Romanian card (not ID ) used for voting purposes. Unfortunately , she says that her Romanian ID card was taken at the time when the certificate document was issued in Ireland and has never been returned despite several requests made .
DWP apparently have not accepted the documentation and refused a NINO due to insufficient proof of ID . Client has not had a written decision yet for disallowance of the benefits .
I have had a look through DWP - SNAP guide of other supporting documents that may be accepted . Unfortunately , Client does not have any other ones as they are mainly on partner’s name and non- dependant son . The only possible one is a NHS card but I think this may not suffice .
I am now going to ask her to contact the Romanian Embassy, which is in London, for a replacement of her ID card. This may be a lengthy process . In meantime, the only option I can think of is to request a short – term benefit advance (as benefit entitlement is likely ). But , this may only help for short –term.
My question is : Is there anyway the claims can be processed on a temporary NINO ? I know that sometime ago this was possible with some benefits but am unsure whether it is now . Does anyone know or can suggest any other remedy ?