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Capita to take online JSA claims?
I spotted a news item about this on HBinfo news page so I tried to find a DWP press release, to no avail. Google news tipped up this link http://www.workersliberty.org/story/2012/07/17/benefits-workers-face-privatisation
It starts with:
“On Monday 16 July, at 12pm, the Department for Work and Pensions (DWP) Contact Centre Services released a previously embargoed statement, explaining that its Jobseeker’s Allowance Online (JSAOL) service would be outsourced to Capita from the end of September 2012, just a few weeks away.”
There’s also a reference to this on the PCS union site at http://tinyurl.com/d54w326
I don’t know how reliable this info is so if anyone else can come up with another source for this please post a reply. Could this be a trial run for the new “digital by default” UC channel? Presumably Capita can staff this by using JSA claimants on work experience…