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Failure to respond to RoAR, and formal complaint ignored
What are others’ experience of Right of Access Requests to the DWP, and response to complaints?
I submitted a RoAR/SAR in my client’s name in February and in spite of a chase up in May, warning of an official complaint, neither the client or I heard anything. I sent a formal complaing (DWP complaints, Post Handling site B) a month ago - again, nil response.
The appropriate office to contact would be DWP’s data protection officer - by post or email (i’d strongly prefer the latter) at <data.protectionofficer@dwp.gov.uk>
If that fails, you can complain to the ICO.