Implicit Consent for PIP

I’ve today spoken to PIP on 4 different calls about different cases and each person that I spoke to refused to give even the most basic information under implicit consent.  On the final call I actually asked if there had been a change or an internal memo as until today I’d never had this issue.  In the past they obviously couldn’t discuss payments but I was just asking for progress updates on reviews that I had done and the end date of a successful review.

Has anyone else come across this? I can’t just have been lucky before!

I’m not on their Apollo list or an appointee which makes my job even more difficult.

Thanks

See the Q&A log from our recent July OSEF meeting - just added to our resources page - https://www.rightsnet.org.uk/resources/dwp-stakeholder-meeting-updates

3rd question down about implicit consent (from LGA social security advisers group)  -

Additional information on PIP: Guidance already exists in PIP to address this. There are no reviews underway at present. If not an authorised Rep (i.e. no previous customer signed mandate has been received giving them permission to obtain information) then enquiries will be considered under implicit consent aka Alternative Enquiries guidance.

The document comes from DWP - maybe try pointing them to their Alternative Enquiries guidance?