Forum Home → Discussion → Universal credit administration → Thread
Case manager management
Starting to wonder if there is any oversight of what case managers do. Increasingly we get responses which are just made up. Latest example “you can’t request a reconsideration until the sanction has ended”.
We know it’s wrong, how many claimants without access to advice would?
Happy to collate any examples of journal messages like this and send up via stakeholders - if you can email them to me (with client details if poss so they can see it for themselves) I will raise them all
Happy to collate any examples of journal messages like this and send up via stakeholders - if you can email them to me (with client details if poss so they can see it for themselves) I will raise them all
Thanks Daphne - I think we can certainly do this for our corporate appointee clients; probably not for others as it would be difficult to get consent to disclose details as we are a second tier service. Could add them as anonymous examples?
I’ll speak to colleagues and see if we can get something together.