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DWP plans for both managed move to UC and voluntary move to UC
Not sure when the number of complaints received about managed migration became the go-to indicator of success in managed migration.
The ‘core pillars’ DWP wanted to assure themselves of before even moving out of the pilot stage are as follows:
“The three core pillars to assure ourselves of
are: -
- We are able to calculate, explain, pay and erode Transitional Protection
- We are able to engage and persuade claimants to act
- We are able to support claimants through the process (includes their first and subsequent payments)”
https://data.parliament.uk/DepositedPapers/Files/DEP2021-0836/26F-UCPB_25-06-19-Paper_5_-_Move_to_UC_Plans.pdf
Not at all clear that DWP are - even at the height of managed migration - managing to successfully deliver on any of those.
Big problems, at least in cases I have seen, in calculating, explaining, and paying TP. DWP acknowledge difficulty engaging claimants and we know large numbers are not moving to UC (with very little information about non-TC only claimants). And very little information about support available to claimants (as the recent NAWRA submission to PAC set out).
I agree with your point about using complaint numbers to indicate that those criteria for success are met.
NONE of the UCMM cases we have seen at Durham so far have been correctly calculated. But we have lodged MRs and appeals rather than complaints.
forum member
Welfare rights officer - Stockport MBC
Total Posts: 248
Joined: 17 June 2010
Also - 20 is the number of complaints who used the phrase ‘Legacy Move to UC’
How many claimants would use that wording?
Plus - when the number is 20, is it really necessary to round to the nearest 5!?
CPAG has heard reports about managed migration claimants struggling to get adequate explanations of the transtional element calculation. A tool for requesting an explanation, and an associated survey, can be found on this page under ‘transitional element’: https://cpag.org.uk/welfare-rights/tools-templates/migration-universal-credit-tools-and-templates
If you’ve helped a claimant to request a breakdown of their managed migration transitional element then please complete the survey - thanks.
A new batch of managed migration guidance
Things of interest:
exclusions and deferrals - change to exclusions and deferrals criteria
cancelling a migration notice - p.6 if migration notice cancelled can expect to receive another migration notice in future
Can somebody tell me how the enhanced support journey is supposed to work? The aim seems to be to support vulnerable clients who may not make a claim but at what point are they called? before the deadline in anticipation they won’t claim or after they have missed it and LB stopped…
forum member
Welfare rights officer - Stockport MBC
Total Posts: 248
Joined: 17 June 2010
From the 3rd Party Guide to Supporting those Moving to UC:-
Additional
contact will be made for all households which are in receipt of Employment
and Support Allowance and Income Support Many of these households will also be in
receipt of Housing Benefit and so will benefit from this additional support in making a
claim for Universal Credit
These
households will receive a text at week 12 to advise them that DWP will be
phoning them Three attempts (on different days) will be made to contact the household
to offer support
Where
no contact is made, DWP will refer ESA households for a home visit For Income
Support customers, legacy systems will be checked to identify any additional needs and
if any are identified, a referral for home visit will be made
Should
the visit be unsuccessful, further escalations will be considered on a case by
case basis
Thank you, do you have a link to this guide?
forum member
Welfare rights officer - Stockport MBC
Total Posts: 248
Joined: 17 June 2010
I’ve attached the PDF
File Attachments
- 3rd_Party_guide_to_supporting_those_moving_to_UC_vApril_FINAL_(3).pdf (File Size: 644KB - Downloads: 84)