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Conference call/ Merge call
During the first lockdown i used the merge call on iPhone to facilitate a conference call with client and PIP, UC, ESA etc which was most helpful during this period
In the past few months I don’t seem to be able to do this reliably and i am wondering if anyone else is experiencing similar or if it is an issue with my phone
Who is your service provider?
I have not used my mobile merge call facility for a while but I find that Teams conference calls on my works system
dont work once you get to the ” press 1…2.. etc”
O2
Our work phones changed from iPhones to Samsung ones some time ago and we noticed the issue straight away. However, I tend to think this was just coincidence as it seems to affect everyone.
I think that the DWP systems for some reason now don’t recognise pressing the ‘option’ buttons when in conference calls as I’ve had the claimant try their end too. Whether this new system issue is by accident or design I couldn’t possibly comment.
I get round this by priming my claimant to be ready to accept a call from me and then phoning into the DWP and going through the options before adding the claimant into the call for the hold period. Only ever an issue when the DWP pick up immediately and I have to explain that I still need to add the claimant into the call. A nuisance but do-able.
I get round this by priming my claimant to be ready to accept a call from me and then phoning into the DWP and going through the options before adding the claimant into the call for the hold period. Only ever an issue when the DWP pick up immediately and I have to explain that I still need to add the claimant into the call. A nuisance but do-able.
This is what i do but when i add the client the call fails
Can still do as Mairi describes using MS Teams or Cisco Jabber.
Resurrecting this thread to see whether anyone is still able to merge calls while on phone to DWP? (and if so, what steps do you take?)
Our team seems to be consistently experiencing dropped calls now whether using iPhone or Teams, at the point of merging.
edit: Oops - just realised there is another more recent thread covering this. Please ignore!