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Reasons for decisions on housing costs
Hi,
I know there has previously been discussion about right to ask for reasons of a UC decision. Given the paucity of information on a payment notification about how housing costs have been worked out (no detail other than what claimant said rent was and what housing element is- so no way of knowing about LHA rate uses, bedroom number, non dependent deductions, apportionment between joint tenants etc).... asking for reasons is an obvious solution.
I was wondering whether anyone could share details of what information is given about how the housing element was calculated when reasons are requested?
Thanks
Martin
In my experience, no information at all. Requests for reasons/information get ignored or get told that it’s all on the payment breakdown. Complaint is ongoing and escalated to ICE.
As Phillipa’s post above…....
One DWP response advised a client that she has to ‘phone the enquiry line, that is why they provide a phone number’, next to the payments bit (i.e. it’s the same bit that says you can ask for a written statement).
The client in question has been having an amount of £ ...... deducted. She just wanted to know what its for and for how long will it be deducted.
We have shared case details with CPAG’s EWS.