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UC, admin errors and closed claims
Hello,
Tapping into the collective wisdom (yet again!)
Client applied for UC in FS area in Oct 2017. He did not receive any assistance with housing costs because there was an incorrect HB claim added to his account. This was resolved in April and DWP admitted it was an admin error on their part and that they will backdate the amount once claimant submits a MR request.
Claimant found a job in the meantime working 24 hours pw. He did not submit MRR but closed his claim as he was concerned that a taper will be applied to the backdated amount along with his earnings.
As a result, he has not been paid his housing costs, is in considerable rent arrears, and we cannot submit a MR through his journal. DWP have refused to accept it over the phone; JCP has refused to accept it as he is no longer a claimant.
Any suggestions?
Thank you in advance!