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New online tool for checking entitlement to Warm Home Discount
This month’s touchbase advises that -
A new online tool is available to make it easier for the public to check if they are eligible for the Warm Home Discount, which provides eligible low-income and vulnerable households with a £150 discount off their energy bills.
The online tool will guide customers through the eligibility criteria in England and Wales, asking questions about electricity supply, the benefits they receive and characteristics of their property. After answering the questions, customers will be told whether their property meets the high energy cost criteria.
All customers will receive a letter between November and mid-January confirming their eligibility and the payment will be made automatically through energy suppliers by March 2023.
The Government is also writing to customers who may be eligible, advising them to use the tool to check eligibility, as well as using the helpline for particularly complex cases.
Frustrating that this doesn’t extend to Scotland - which can get significantly colder!
Broader group people here still have to apply - and unsurprisingly the phone lines are impossible to get through on. Expecting this admin hurdle will cause lots of them to miss out on it entirely…
Frustrating that this doesn’t extend to Scotland - which can get significantly colder!
Broader group people here still have to apply - and unsurprisingly the phone lines are impossible to get through on. Expecting this admin hurdle will cause lots of them to miss out on it entirely…
We’re hearing reports through our advice lines of a lot of problems with phone contact so it’s not just Scotland sadly. People being sent around in complete circles.