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Attendance Allowance claim processing times
We’ve been hearing reports about AA claims taking much longer to be processed from frontline advisers for a while now. PQ has confirmed they’ve fallen off a cliff for standard claims
he average clearance times for Attendance Allowance can be found in the following table:
All Claims Special Rules
2014/15
16.9 days 8.0 days
2015/16
9.7 days 5.4 days
2016/17
17.6 days 6.8 days
2017/18
19.4 days 5.3 days
2018/19
20.5 days 6.0 days
2019/20 YTD
29.6 days 8.9 days