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PC new claims line diverting to child maintenance helpline?
Calling PC new claims line to chase up something for a client.
The number - 0800 991 234 - takes you to the Child Maintenance Service
Tried x 5 same outcome?
WTF?
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OK this seems to be fixed now. Still had to call a few times to get through.
I was told a while ago that the CMS was training some staff up to do PC, so it has now gone live. I guess they will be training/diverting staff all over the place in the current circumstances.
I was told a while ago that the CMS was training some staff up to do PC, so it has now gone live. I guess they will be training/diverting staff all over the place in the current circumstances.
Staff are being moved from all over - https://www.rightsnet.org.uk/welfare-rights/news/item/verification-process-for-universal-credit-is-facing-capacity-challenges-as-477000-claims-are-made-in-just-nine-days
This week the PC1 form has been made available again, for people who can’t get through by phone:
https://www.gov.uk/government/publications/pension-credit-claim-form—2