A tenant had to be moved under police witness protection, IS stopped and HB/Ctax was cancelled from the same date. The tenancy has been terminated with help from the police but HB has an overpayment they are looking to recover from the rent account. Do's anyone have experience of a similar situation? HB has said they will not be able to pay, as the tenant had no intention to return. The local CAB is acting for the tenant, as no direct contact is possible with the tenant.
Is anyone aware of any special rules that could cover this sort of thing?
All suggestions will be gratefully received.

Local Authorities have discretion to not recover any overpayment if they so wish.

Our LA is very good at this if the reason is sound, as i feel your client's is.

Ask the LA to exercise their discretion not to recover the O/P.

Thank you for your reply, I have requested they use discretion verbally but will put it in writing to the head of department.