Our local DBC in Newcastle is closing and we had a presentation about the transfer of the DLA work to Bootle (and Cardiff for some of the region). It's a secret where the AA work will go. We were assured that a similar exercise with Sutton DBC went swimmingly and everything will be lovely. 2 questions:

1. What are people's experiences of Bootle DBC? We have very good local liaison and are dismayed to be losing it
2. Did the similar exercise with Sutton DBC go swimmingly from claimants' and advisers' points of view?

Re: Sutton DBC.

I can only speak from my own experience, but I found very few problems with the transfer of work from Sutton. There were a few cases of lost paperwork, but the DBC and customer services officers dealt with these efficiently.

All in all, one of the better implemented administrative changes I've seen in the DWP.