BobKirkpatrick
Welfare Benefits adviser, Notting Hill Housing Trust, London
Member since 18th Feb 2004
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RE: Backdating Housing and Council Tax Benefit's aged 60+
Mon 20-Jun-05 03:19 PM |
I submitted a claim from a 75 year-old a few weeks ago, along with a backdating request, quoting the new provisions. Back came the response - claimant hasn't shown "good cause" therefore can't backdate. Appeal submitted, plus e-mail to Customer Services Manager suggesting staff should be better trained. Back comes response quoting backdating provisions during Pension Credit take-on period, and saying these are only provsions that can apply. I responded by quoting new Regs and the relevant circular - since then, a deafening silence.
It's very disquieting that a local authority should be ignorant of such a fundamental provision 8 months after it took effect. I dread to think how many legitimate backdating requests it has wrongly turned down since last October.
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