DWP guidance is that recovery of HB from ongoing benefit during an appeal period is not acceptable. However, the guidance says that sending an invoice to a claimant for an HB overpayment or posting a CTB overpayment to a CTAX account is acceptable.
The Ombudsman will only find mal-administration if the LA concerned is not following the guidance.
However, should the claimant lodge an appeal within the time limits, no further recovery action should be taken on either the HB or CTB overpayment.
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