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"The LA has said that when we complete the form they will go back to October but we will have to complete another form for her previous address and request backdating as it will not automatically go back. Is this right?"
No. But, I'm guessing you're looking for a bit more than that...  . The following assumes both the old and new addresses are in the same LA area.
HBR(SPC) 64(1) makes it clear that if a claim is made, a claimant SHALL be awarded HB for any period on which they are/were entitled, for a maximum of 12 months prior to the date on which the claim has actually been made.
This is an entirely seperate provision to the usual backdating that is provided separately by HBR(SPC) 64(13).
As has been observed many times before, there is no requirement to make a "new claim" for a different address. A change of address is merely a change of circumstances. HOWEVER, some LAs ask for a claim form to be completed for a new / different address as it's often the quickest way in which to get info that may be needed all in one hit.
My advice is to complete one form as a claim and another for the old address but the second form being clearly marked as simply being supporting info/evidence for the single claim.
Any problems, don't hesitate to make a complaint / appeal etc. And, feel free to show the LA this post.
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