Regional Support Manager (North Somerset, Wiltshire, Dorset, South Gloucestershire)

Organisation: Royal Agricultural Benevolent Institution
35 hours per week
£31,668 (plus £2,500 per year car allowance)
Location: Remote - Home Based (candidate must live within the South Central England region)
Deadline: 16 September, 2024

Key purpose

• To work as part of a team that provide high quality services to farming people that come to RABI for support.

Key responsibilities

• Provide high-quality information and support in an empathetic and professional manner.
• Conduct a holistic needs assessments for each service user according to their individual circumstances.
• Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them.
• Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
• Collaborate with other agencies/service providers who can offer additional support options.
• Liaise with partners, ensuring that agreed actions are followed up.
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy .
• Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.

Person specification

Essential

• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way
• Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
• Excellent communication skills, being able to establish rapport and build trust quickly .
• The ability to build a practical plan alongside a service user, and adapt approach to different circumstances and personalities.
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Knowledge and insight into complementary support services (whether national / local / statutory agencies).
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution-focused working with sensitivity and integrity.
• Collaborative, constructive, and solution-focussed.
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience providing support remotely.
• Relevant qualifications in health and social care.

Other

• Use of own car, ability to travel to support service users / attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

More information

For more information and to apply, please visit https://rabi.livevacancies.co.uk/#/job/details/4