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WASPI issue and the DWP’s complaints procedure
Noticed that the DWP has updated its complaints procedure in relation to the WASPI issue ...
It now says:
If you have already complained to us on the matter that the Ombudsman has investigated and provided findings on, we now consider those complaints closed. We will not accept new complaints on the same subject matter.
Please do not write to us about compensation.
This is the new version: https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure
And this is how it looked last month: https://web.archive.org/web/20240410034034/https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure