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How to ensure clients understand our advice
I am putting together some training for colleagues at the advice centre on this topic. Our CAB runs a number of projects, so am planning on the training covering:
- advice delivered both remotely and F2F
- both verbal & written advice
- one-off advice and detailed casework
Does anyone have any suggestions as to what good advice - giving looks like? And / or resources that could help?
Many thanks for any suggestions.
That’s a long and relatively complex topic. Might be more helpful if you give us what you’ve got already, and then we can fill in any gaps 😊