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R2R cases:- requirement to provide translations of documents.
Afternoon all!
Has anyone else had experience of clients being required to provide translations of documents at their own expense to support applications for benefit subject to the R2R/HRT process? I have recently had to obtain disbursements from LSC to pay for translation of children’s birth certs from French to English. I rang the relevent BDC (Chorlton), who refused to confirm whether they have access to translation services, and came across as very defensive/cagey about the matter, stating that I would have to talk to the DMs at Wick (difficult when contact details are unobtainable!!!!!).
Is this a new tactic to discourage clients from pursuing valid claims? (As if benefit is not payable pending a R2R decision, where are clients supposed to find the funds to pay for translation?) If so, is it official DWP/JCP policy, and when was it brought in?
Any feedback much appreciated!
Give the DWP policy unit at The Adelphi in London a ring on 020-7962-8000.