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Delivering a great customer service
https://data.parliament.uk/DepositedPapers/Files/DEP2021-0672/Quality_Focus_July_2021.pdf
‘Hi andy, just to inform, I have just received a phone call from the D.W.P. offering me a out of court settlement, I wasn’t to sure what I was being offered but it included back pay and she mentioned something about mobility benefits, I asked if I could have it in writing and have time to think it over they agreed so as soon as I receive it I will contact you’.