madshaz72
welfare benefit support officer, glasgow housing association, glasgow
Member since 26th Apr 2004
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Appeals/Mandates/Representation
Fri 25-Jun-04 12:00 PM |
Hi, I'm wondering if someone can offer me some advice. I am a welfare benefits officer, quite new to the job and am having a small problem. I have a client, who has completed a mandate authorising me to make any application or claim for benefits, and to make any subsequent application or to appeal a decision for them. (Typical mandate used by other organisations)
However, my LA have now refused to accept an appeal I made on behalf of my client as they have stated that no where in the HB regs does it state a representative can make an application/appeal on behalf of a claimant - who must make the appeal themselves as they are the claimant, and I am not.
I am now at the stage of hitting my head against the wall with them, as they are completely ignoring the mandate and what the client has signed.
Anybody any ideas how I can get them to accept my legal situation as a mandated representative for my client, without having to drag my clients in to sign another letter for their office?
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