Correct me if I am wrong Mr Wolves, but you seem to be claiming that simply by calling the IR on one of the numbers quoted above, you will automatically be treated as able to amend details of anyones TC claim? I find this information to be extremely uncredible, especially in light of the intial query on this thread, which related to an adviser being refused information when making a call on a dedicated advisers phone line.
It is simply arrant nonsense to claim that it is easy to alter the details of someone's TC claim because of some mysterious ulterior motive. You claim not to be able to comment on IR policy regards disclosure of information yet, in your opinion, the policy seems to be so poor that anyone at all, in possession of the correct phone number, can amend and alter details of someone else's TC claim as easily as picking up the phone.
To go back to the original questions:
1) how can non-CAB advisers contact the IR to check details of their client's TC claims? 2) why does the IR refuse to allow communication from advisers by fax and e-mail? 3) what is the IR doing about developing protocols and policies for 3rd party communications, especially as the system is, in your opinion, so fragile that one single phone call could result in someone erroneously/maliciously having their entitlement ended?
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