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Top Other benefit issues topic #2447

Subject: "Customer Service from Debt Management" First topic | Last topic
suelees
                              

Welfare and Debt Advisor, Stephensons Solicitors, Wigan
Member since
28th Jan 2004

Customer Service from Debt Management
Fri 02-Feb-07 03:45 PM

Mon 05-Feb-07 09:03 AM by ken

Has anyone else in my area had recent email from the operations manager for debt pre-recovery processes at Debt Centre Manchester? She agrees past service hasn't been as it should and wants to try to iron out the problems and is trying to arrange a liason meeting with relevant organisations in the area. This can only be a good thing as they've been rather 'lacking' shall we say, in the majority of cases. If you're within shouting distance and are likely to come along to a meeting and so want her email address let me know. Alternatively if there've been any past meetings and you've attended, what's been the outcome?

Sue

  

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Replies to this topic
RE: Customer Service from Debt Management, jimmckenny, 04th Feb 2007, #1
RE: Customer Service from Debt Management, Robbo, 05th Feb 2007, #2
      RE: Customer Service from Debt Management, suelees, 05th Feb 2007, #3
           RE: Customer Service from Debt Management, jimmckenny, 05th Feb 2007, #4
                RE: Customer Service from Debt Management, suelees, 06th Feb 2007, #5

jimmckenny
                              

social services, kirklees metropolitan council
Member since
21st Jan 2004

RE: Customer Service from Debt Management
Sun 04-Feb-07 03:07 PM

Sue, I'd be interested. What is her/yours email?

  

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Robbo
                              

Welfare Rights Officer, Stockport Advice
Member since
22nd Jan 2004

RE: Customer Service from Debt Management
Mon 05-Feb-07 10:36 AM

We'd certainly be interested in such a meeting...

  

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suelees
                              

Welfare and Debt Advisor, Stephensons Solicitors, Wigan
Member since
28th Jan 2004

RE: Customer Service from Debt Management
Mon 05-Feb-07 12:05 PM

Lynda Greenhalgh from Debt Management is happy for me to pass on her details. She's confirmed a liaison meeting is set up for 10am on 12th March at Anchorage 2 Salford Quays. If you email me sel@stephensons.co.uk I can send you the directions Lynda has supplied but if you're going to contact her I suppose she'll do that anyway.

lynda.greenhalgh@dwp.gsi.gov.uk

  

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jimmckenny
                              

social services, kirklees metropolitan council
Member since
21st Jan 2004

RE: Customer Service from Debt Management
Mon 05-Feb-07 02:58 PM

Thanks, Sue.

  

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suelees
                              

Welfare and Debt Advisor, Stephensons Solicitors, Wigan
Member since
28th Jan 2004

RE: Customer Service from Debt Management
Tue 06-Feb-07 09:09 AM

Seems to be some problems. In my email it says to respond to the address I gave in my last post. However Robbo tried it and it wasn't working. I checked again and note it was sent from the one below which you'll note has a '1' after the last name.

Was this done to confuse ??

LYNDA.GREENHALGH1@DWP.GSI.GOV.UK

  

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Top Other benefit issues topic #2447First topic | Last topic