Is this correct? This is what they told me on the adviser's line:
When TCO receive a dispute letter or TC846 they only suspend recovery of overpayment whilst they're investigating it. If they decide against the claimant, the suspension stops and recovery continues. TC is paid monthly. Suspension will ONLY take place if the payment date is during the investigation period.
So,if for example the payment day falls two days after they have decided not to waive the overpayment, then there is NO suspension.
If this is correct, then it's a bit of a lottery and suspension is almost meaningless.
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