Hi,
Can anybody tell me if they've successfully challenged a decision by the Pension Service to include Adoption Allowance as income when calculating a Pension Credit award? Or if they know of any successful challenges?
The facts:
Joint claim Pension Credit. Adoption Allowance being used as income when calculating the claim. Couple also get Child Tax Credit.
I don't think that Adoption Allowance should be used as income for the purposes of a PC claim (because it isn't for IS), and told the Pension Service this in July. I've made numerous (an awful lot) of calls, and one complaint. The request to stop using the Adoption Allowance as income is now sitting on a Customer Response Team members desk, and I was promised a call on the 12th October. I'm about to complain to the Pension Centre Manager. They simply refuse to make a decision.
Again, can anyone supply some meat for me to serve up in my complaint sandwich?
Thanks.
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