Relevant reg: HBR 7(6)(e) - not to be confused with (6)(d)
HB could only be awarded on both homes if the delay in moving was due to necessary adaptations to the dwelling for disablement needs.
Based on the info given, your client's circumstances do not fall within those criteria. So, the LA is correct in not awarding HB on the new home until the Monday after s/he moved in.
After that, it seems to be a simple case of your client's word against that of the LA. Your client says he was wrongly advised; the LA say he was correctly advised.
If you can show your client was wrongly advised, you *may* have a case for a legitimate complaint along with an associated claim for compensation. Any compensation would be outside the HB scheme.
If the LA did in fact offer the correct advice and/or it was a simple breakdown in communication, it is difficult to see the Council offering any form of compensation.
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