revenue leaflet cop1 has some info .....
- 'When you have a complaint - Please write to, or ask to speak to, the Customer Relations or Complaints Manager for the office you have been dealing with. Tell them you are unhappy and want to complain. If you are writing, it will help if you write ’Complaint’ at the top of your letter.
We will look into your concerns and contact you as soon as possible. We expect to resolve most complaints at this stage.
- Still unhappy? - If we cannot settle your complaint at this stage, please ask the Director with overall responsibility for the office concerned to review your complaint. You can do this in writing, by fax or phone, or we can do this for you if you prefer.
Contact details for the Directors are shown at the back of this booklet, but if you have any queries about who to contact, please ask.
- The Adjudicator - If you are not happy with the Director's response you can ask the Adjudicator to look into your complaint. The Adjudicator is a fair and unbiased referee whose recommendations are independent. You can contact the Adjudicator at .....'
http://www.inlandrevenue.gov.uk/leaflets/cop1.htm
|