With respect, this rather ignores the reality of why most tenants get into debt with their rent: delays in processing their HB, errors in assessing their HB, an illogical and complicated means tested benefits system which often leaves people floundering, excessively high rents charged by some social landlords, lack of income maximisation work by rent arrears collection staff who don't see it as part of their job, remote rent payment practices, the pressures of juggling money to try and make ends meet on very low incomes, debtors resorting to illegal and/or excessive cost creditors to pay rent arrears, etc.
All borne out both by experiences of advice workers and several pieces of research.
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