i'm sure you're right, bill, and i can't remember now whether or not i spotted that... but the form made so little sense we just crossed out the boxes and told them exactly what he wanted to claim.
we had no problem with the CA after that, and our clients rarely bring me problems with C.A. the trouble was with the IS D-M and the administration, getting his his SDPs and CP. the client knew what he was entitled to, because he had checked for himself from a variety of sources available to him, including CLS direct, the law centre, and by reading the regulations for himself. he had to appeal to get the correct decision, because nobody would listen to him, and he became so offended with the runaround he was given is the whole process, he instructed me to ask for compensation for his telephone calls and stress - this is a severely disabled man with a severely disabled wife...he is a very polite and quietly spoken man, and I had a sample of what he was up against when I made a phone-call for him. even so, i wasn't optimistic of his chances, the delay was 'only' round about three months...
i was furious on his behalf when they demanded to see proof of his phone-calls in connection with his compensation request - what charm school do they send customer service managers to? he had that proof too, and they grudginly paid up. it wasn't about the money of course, but respect.
I've got another IS complaint case, which i'm not sure what to do about. this involved an erroneous decision perverse to the point of absurdity with an excessive delay - i don't think a decision-maker could even have written a submission on it, and the complaint has been dismissed with lies or stupidity or i don't know what...anyway, sorry for the long digression, i'm going to talk to my client about it again...
jan
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