mike shermer
Welfare Benefits Officer, Kings Lynn & West Norfolk Borough Council, Kings l
Member since 23rd Jan 2004
|
RE: Re: Leslie Strathie replies thusly ...
Tue 18-Mar-08 10:11 PM |
"......For those vulnerable customers who are unable to make contact by telephone, the claim will be taken at a face-to-face interview......"
Someone correct me if I'm wrong, but as I understand the regs, a person still has the legal right to make a clerical claim irrespective of whether they can or can't use a telephone - the word vulnerable was not in the regs the last time I looked - but is still emphasised whenever this subject is raised, giving the impression that JCP are doing claimants a favour. If they have changed the appropriate regs then I stand to be corrected.
The point that JCP also keep missing is that making the claim is the easy bit in comparision to trying to subsequently get through to try and chase up the claim, and to actually get the claim paid within a reasonable period. They keep giving out average processing times - but for ever claim that gets paid out in two weeks there some that don't get paid out for six - average four weeks - not quite creative accounting but ........
That's at least the third time that a Secretary of State has gotten Ms Straithe to answer a parliamentary question in this manner -
|