When I've encountered this problem, I've had it explained in terms of 'system problems'.
In short, as I understand it, you're quite right that a claimant should be able to claim CTC independently, or before CB, if they so choose to do so. If Tax Credits refused to pay, I'm sure that you'd win an appeal...if you ever managed to get there. Trouble is, without a CB reference 'the system' flags up a verification failure, and simply won't operate to issue payments.
There must be a back office somewhere in the Tax Credits world, competent to sort out such claims, but I suspect the advisers are probably trying to do the best for the claimant in advising to claim in a fashion which would go through with fewer problems, rather than getting lost in the realm of paper claims.
Then again, different Tax Credit advisers tell you so many different things, this could be a load of cobblers.
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