a policy of never making interim payments would be unlawful, but i doubt this is the real problem for your client. practically it is easier for them to award the benefit than to make an interimn payment, so if the delay is due to a backlog, your difficulty may be in getting them to respond to urgency. to process MA they need confirmation of the expected date of confinement, relevant year contribution record, and the date claimant last worked. do you know the reason for delay? when did she claim, when did she finish working?
i haven't seen an MA problem case in years, so i'm not au fait with what is actually happening now - except that the ability to speak to the person dealing with the claim has been lost...: (
is there anything preventing your client from claiming IS, btw?
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