One of my colleagues has a query regarding a client who she saw today.

The client is receiving fortnightly manual payments of Child Tax Credit for the local HMRC office as there appears to be a problem with her case on the Tax Credit system. She has a 2 year old who she has not had milk tokens for 18 months and a four month old who she has not had milk tokens since January. (I presume she got these as she was pregnant.) She has been told by the local HMRC she is not getting milk tokens as she is being paid manually and when she has queried this with Preston has not got very far.

Has anyone else come across this and does anyone have any suggestions? Leaving aside current milk tokens I think she should have the monetary equivalent paid to her for the period she was entitled to them but not getting.

Thanks, Andrew.

I feel a bit like a dripping tap as i say this such a lot, but anyway here goes:

I'd refer her to her local MP so they can take up this matter for her - it's really not good enough is it.

I think this is case where a formal complaint is in order.

Complain to the Complaints Manager in TCO and ask for compensation equal to the monetary value of the milk tokens which have been lost due to HMRC error/delay.