Hi Judy, I am with Age Concern South Lakeland and have a team of about ten volunteers and we are all kept hugely busy , mainly with AA forms. We have monitored the new forms and their outcomes since we started using them and have experienced no problems at all. The level of awards is just the same as with the longer forms and clients have not reported any increase in phone calls at home or any increase in correspondence.They are certainly less time consuming to complete , which is a boon to us as we have so many.We are currently working on a four to five week waiting list. We haven't needed to include lots of pages of extra info as the larger box on page 10 can be used for anything we can't fit in on the preceeding pages.The only problem we have come across is the one on page 17 , if there is noone to sign that section , and that generates another form being sent out to the client. Anything else you wish to know ,please get in touch. Jane King Age Concern South Lakeland.
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