mike shermer
Welfare Benefits Officer, Kings Lynn & West Norfolk Borough Council, Kings l
Member since 23rd Jan 2004
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RE: Overpayment of Pension Credit
Fri 07-Sep-07 09:50 AM |
Gentleman contacted PS when his partner moved in, querying whether the change in circumstances, ie, the increase in overall income would have an effect of his PC award. He was not (I assume) aware of the limits or applicable amounts.
He has a visit from Local PS VO, who takes all details, and submits them to the Pension Centre. They in their wisdom fail to recalculate the claim etc, and they original award continues.
Elderly gentleman assumes that VO has informed Pension centre, they have looked at his claim and taken no action - therefore he must be receiving the correct amount. I do not see an arguement that that he should have known he was being overpaid as he had done all the right things - in the absence of any change in his award does he not assume they they knew, far better than he, what they were doing?
Straight forward arguement therefore - official error - having be made aware of the change by one of their own VO's they failed to act..
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