chrisduran
Into-work facilitator, London Borough of Newham, Social Regeneration Unit
Member since 10th Mar 2004
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RE: tax credits and incoming workers
Thu 17-May-07 03:31 PM |
I just wish I had something constructive to suggest but I can't. It's not even as if advisers can get hold of a supply of claim packs so they don't need the help-line.
The tax credit regulations do say there is supposed to be discretion about accepting written claims that are not on the appropriate claim form, but I wouldn't want to suggest that any client of mine takes a chance on this.
It does make you wonder what's going on with their staff selection and training, even if they read their own leaflets, posters, adverts or web-site they'd no that working 16 hours plus is no bar to claiming CTC.
I can only assume that either they are also short of claim packs, or that this is some kind of perverse policy to cut down on overpayments, by refusing to issue the claim packs.
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