Fri 09-Dec-05 08:38 AM by ken
Gill, I think the first thing to remember is that what you are delivering needs to be relevant to your audience. This means its important to know who your audience are and their perspective - people tend to listen when the stuff you are talking about or asking them to work on is what they are coming accross or having problems with.
With benefits training you need to get people practising what they are learning so lots of exercises that reinforce your message will help.
Humour is good, but nothing too controversial. I am currently explaining non dependendent deductions by using an Eastender story line....
You can call the training team here and we can have a chat if that would help.
|