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Top Other benefit issues topic #642

Subject: "web resources for welfare advisers" First topic | Last topic
Tony Bowman
                              

Welfare Rights Advisor, Reading Community Welfare Rights Unit
Member since
25th Nov 2004

web resources for welfare advisers
Tue 21-Dec-04 12:42 PM

Rightsnet's consultation on charging for access has been blurred a little recently in another topic. It was suggested that LASA might be avoiding open debate on the subject. This was because posts about the subject were removed.

Rightsnet have reproduced some of my post (removed on Friday) on the other topic. It reads:

"re tony and andy's postings -

... andy's was a response to the consultation, though submitted in the forum rather than by email, so we copied the feedback down and have added it to the responses we have received from others.

we emailed andy to let him know.

tony sought clarification on a couple of questions, and i'm happy to reproduce them here with our responses -

Q? - Are other funding methods being sought? Are other funding methods under serious consideration at the moment?

A - Absolutely

Q? - What are the alternatives if LASA does NOT introduce the subscription fee? If there are no alternatives, what does the future hold for Rightsnet in the eyes of LASA?

A - If other funding can not be secured, there will be a question mark over the continuation of the service.

we emailed tony to let him know."

Thanks for answering the questions, Shawn, but please give me something I can work with.

I understand some possible reasons why Rightsnet might want to keep responses outside the forums, but in responding to consultation, one cannot give a proper response until one has all the facts - both positive and negative. The brief news item is, I feel, insufficient to make a properly considered response, and as I said on Friday, the vibes one gets from the news item is that charging is already a foregone conclusion.

I'm not trying to create waves for you guys, but I have used Rightsnet virtually from day 1 and it's such a valuable resource for us advisers. We have debated many things on Rightsnet and this is potentially a fundamental change, not only for Rightsnet, but for welfare advisers all over the country.

Open debate on the subject may even come with more positves... Perhaps new ideas for funding as yet unconsidered by LASA.

  

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Replies to this topic
RE: web resources for welfare advisers, jj, 22nd Dec 2004, #1
RE: web resources for welfare advisers, Paul Treloar, 22nd Dec 2004, #2
      RE: web resources for welfare advisers, jj, 23rd Dec 2004, #3
           RE: web resources for welfare advisers, mike shermer, 23rd Dec 2004, #4
                RE: quite...2005, jj, 23rd Dec 2004, #5

jj
                              

welfare rights adviser, saltley & nechells law centre birmingham
Member since
21st Jan 2004

RE: web resources for welfare advisers
Wed 22-Dec-04 11:52 AM

i have to agree with this.

draining energy to raise funding is a killing situation to be in, and it is highly desirable to be freed to utilize your creative energy.

but the success of rightsnet is not separate from the users of rightsnet, and this is something funders have difficulty understanding.

meaningful consultations consists in more than a specific market research question.

the posting on the £5000 downgrading in the NHS 'agenda for change' should indicate that people can get fed up of being stitched up behind closed doors. it shouldn't be taken for granted that people will put up with this sort of thing, just because they may have done for several years. this is poor science.

i may have jumped the gun about the LSC, but i won't know for sure if the issues are not for open discussion. what are the constraints on discussing this freely? what is threatened by openness?

jj


  

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Paul Treloar
                              

Policy Officer, London Advice Services Alliance, London
Member since
21st Jan 2004

RE: web resources for welfare advisers
Wed 22-Dec-04 02:33 PM

Sorry guys, but cannot agree with what you're writing. Rightsnet has publicly stated that it is carrying out a consultation around their ideas for moving towards some of the site becoming subscription based - this situation arises due to the difficulties Lasa has in gaining ongoing funding for a project that is, as noted, "such a valuable resource for us advisers".

If the administrators of the site make a decision to ask for people's views on this idea, byway of a seeking responses to a consultation that sets out their thinking and ideas on the issue, rather than deciding to have an open debate byway of the discussion forum, that's up to them because they administer and service the site.

Tony, you state that "Open debate on the subject may even come with more positves" - presumably, you mean more positives than through having a consultation in the way that the admin team have decided upon. Yet, i fail to see how an open debate can overcome the simple fundamental fact that unless some sustainable income generation takes place, the site will cease to exist. If you know where funding can be obtained, why not email the details - who do you need to discuss with first?

jj, you state that "success of rightsnet is not separate from the users of rightsnet, and this is something funders have difficulty understanding" - obviously, it is something difficult to understand for funders because the fact remains that sufficient funding isn't coming through, hence the need to consider a move to subscriptions.

Yes, the site depends very much on who uses it and why, especially within the discussion forum, but you also seem to have the impression that Rightsnet begins with, and finishes with, the discussion forum. There is much more to the site than that and I feel that you are creating dissent and fomenting dispute on some vaguely defined and rather nebulous notion that because you contribute to that part of the site, you have an automatic and unarguable ownership of the future direction of the site and how that will be decided.

jj, I certainly don't agree that this consultation is just a "specific market research question" - the first question asks for a general view on charging for some services, before going onto explore other issues related to charging in more depth. Do you really think that the admin team just sat around and thought that "Hey, lets start making lots of money by asking people to pay for a (six-year) previously free service"?

To turn the tables, why are you so afraid of sending in your views on this subject to the administration team? Who exactly is getting stitched up if a debate doesn't take place in the discussion forum? What is to be gained from throwing the whole thing open to debate? Tony says he needs all the facts - the fact is there isn't enough funding to sustain the service. jj accepts that "draining energy to raise funding is a killing situation to be in" yet presents some shadowy Kafkaesque scenario as to why the consultation is being done in a way that asks people to respond by email, rather than posting to the discussion forum. Instead of criticising the process, why not get on with the idea of helping to maintain such a valuable website instead, whether that is through charging or securing sufficient funding from other sources?

  

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jj
                              

welfare rights adviser, saltley & nechells law centre birmingham
Member since
21st Jan 2004

RE: web resources for welfare advisers
Thu 23-Dec-04 02:35 AM

thanks for the reply paul

i think i see where the differences in our views lie.

first of all, i think it's fair to say that there is a huge amount of good will towards rightsnet from its users. i share tony's view that open debate could lead to more positives. this is simply from the premise that a collective dynamic can throw up ideas that might not have arisen otherwise.

you say to tony that you don't see how open debate can overcome the simple fact that unless some sustainable income generation takes place the site will cease to exist.

paul, open discussion could very well question that premise. i would say it is not an established fact. it's a contextual condition, and a potentially challengeable view. hence a need for information as part of a meaningful consultation process.

open discussion may conclude that there is a need for grant, in addition to contract funding, for instance. i would argue that the very valuable (to socially excluded people who the government wants to include - does somebody think this is all about our own jobs?) development work carried out on rightsnet is partly educational and partly creative in nature and the latter particularly is not conducive to the straightjacket of contracts. this requires a leap of faith on the part of those, whose job it is to try to nail things down in contract terms, but who are nevertheless perfectly capable of understanding how creative processes work in the area of law, when they are provided with clear and convincing explanations, and respect those involved in formulating them, and most likely from their own understanding as human beings.

the lord chancellor has a sum at his disposal for access to justice, and i don't know how it's being spent, do you? it's quite a modest sum, but i know that the relatively small amount given to 9 law centres in grants is no longer given and the grants were abolished 2 years ago. we used to get around #89, 000 (sorry, my pound sign doesn't work) which was nearly half of our income, and it's since been converted to contract. most of the other grant-funded law centres got smaller percentages of their income, just to give you an idea. most receive LA funding - we do not. this is public money were talking about, and i see nothing wrong with talking about it publicly, and think it right people should have an idea of the sums the government is prepared to spend on access to justice.

my view is that there is a need for for public law work to receive central government funding without strings that restict it's independence. proper spending and accountability is right, but control through funding isn't, imo.

there is a need for development of human rights law, which could be more specifically identified, but has been generally remarked upon in many quarters recently. (not had the impact expected??). i'm talking of a much more mundane level than the cases that reach the higher courts. this seems to me to be a natural direction for rightsnet to go in. the government must have a keen interest in this (human rights at grass roots level) it cannot want to be losing ministers because of the actions of officials, and i think the indications are very strong that in IND and the DWP at least, some officials are out of control and the culture is human rights (and law) ignorant. and with its commitment to improving public services, i would have thought the 'mutual interest' connections could be made between the problems government has in this area, and the contribution rightsnet users can make in this area, and the importance of rightsnet to them. i daresay many here would vouch for that if there is any doubt.

alternatively, if this is resistable, we might wish to ask whether the LSC has considered asking for a levy from some of the main authorities whose injustices require funded legal help work, and what use it makes of the statistics we provide. i don't know, but i'd be interested to find out.

you say to me that " the fact remains that sufficient funding isn't coming through, hence the need to consider a move to subscriptions."

no argument with the first part of your sentence, but your conclusion is fallacious logically. no offence. it may be a valid conclusion if you are in possession of the full facts, but we aren't, and may wish to question it. this supports the case for open discussion.

even if you are in full possession of the facts, your conclusion doesn't necessarily follow either. service users may wish to question the reason the funding isn't coming through, rather than move straight to the subscription conclusion. some may come from a campaigning background, for example. scary? take heart -yesterday, the Skye bridge was liberated from toll charges through the campaigning actions of its users. some may advocate a legal challenge. some may have utilisable information. some may have creative ideas. some effective networking may emerge which helps the situation. i can only speak hypothetically, at this point, and of course, cannot predict any outcome. the fact is, we are affected, and the principle that people have a say over things that affect them is a good one, in my book.

my worry about moving to subscriptions is that it may change the nature of the site detrimentally. you are wrong to assume that i am focused only on the discussion forums. the news and reports, and the case law access are invaluable resources. i will tell my manager that he must pay to subscribe, and i expect he will do so until such time that the increasing pressure on our budget sends him back to tell me otherwise. we're LSC contract funded, so that will be the source of our subscription payments. more LSC funding for rightsnet, as a national resource, is actually benefitting every contracted supplier of welfare rights, so if you think of a sum and divide it by the number of contracted suppliers, the LSC could see how much they were supporting WR work per supplier nationally, if they granted that sum. if it comes out of a regional budget, they may have an argument etc etc to get more money and feel pleased at how much benefit at little cost per head is being achieved. added to the negative argument of kafkaesque accounting to do otherwise. users here could illuminate the benefits they derive from rightsnet, possibly better in a group forum than they could in isolation.

but there may be organisations already under so much pressure financially that they cannot afford additional costs, however judiciously fair they are set. a move to subscsriptions might easily result in rightsnet contracting when most of us like to see it expanding.

the value of rightsnet in educational and training terms, i'm sure, can be made, and the hour is too late and i'm too tired to was lyrical at this point. effective WR work, in a receptive climate, also produces benefits in educationalor training terms to our 'opponents'- something which is easily overlooked...

but on the question of case law, and rightsnet's esteemable digest of decisions, i feel strongly that rightsnet should be properly funded to provide this excellent service free to all users, on public interest grounds. it is currently done by rightsnet on a not-for-profit basis, and there is a real need for it which would otherwise eventually be met on a commercial basis, and would again, close up rather than open up, access to justice. freedom of information is only as good as access to it. a publicly funded investment for public benefit -the justification arguments can be made easily. what are the arguments against it?

i didn't think for a moment that anyone at rightsnet or LASA thought of making lots of money by charging. you have doubtless lived with the reality of the funding problems for quite a while and gone over it and over it. it came as a shock to me, and i expect, to many others. my first thought was Rightsnet in trouble? we must do something. i'm something of an old collectivist. i then became concerned about the silence. i then became concerned that open discussion was being constrained. i feel the loss of rightsnet as a threat to my work. so i asked. publicly. i think openness is the best policy.

criticism can be constructive. bogus consultation never is. i learned both those lessons when i used to be a local TU and whitley rep in the civil service - pre and post executive agencies.

as for dissent and dispute - i consider myself free to do both, and if i can't, then i'm a slave.

jj

  

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mike shermer
                              

Welfare Benefits Officer, Kings Lynn & West Norfolk Borough Council, Kings l
Member since
23rd Jan 2004

RE: web resources for welfare advisers
Thu 23-Dec-04 07:55 AM



Before some of us get carried away over principles, open consultation etc it may be worth bearing in mind one minor fact - Rightsnet is going to need a certain amount of revenue income in the coming years if it is to continue: now then, whether Rightsnet consults via the News page, discussion page, or takes out a full page Ad in a broadsheet is immaterial, because if there's no additional income forthcoming then quite probably there's going to be no Rightsnet - that's it - that's the bottom line.

I can appreciate other people's points but would add just one thought of my own - any funding that may be sought other than via subscription should ideally only be from other independent sources. If some funding were to be made available from an official Agency the independence of the site could be "perceived" (rightly or wrongly) to be compromised.

.

  

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jj
                              

welfare rights adviser, saltley & nechells law centre birmingham
Member since
21st Jan 2004

RE: quite...2005
Thu 23-Dec-04 11:40 PM

on this very important point, i've also had it for this year, and wish everybody happy xmas and thanks.

jan

  

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