Assuming that the alleged debt relates to an entirely different landlord, you are correct that is does not affect her current tenancy - it is a completely separate matter.
So, to the issue of the alleged debt. My advice is for your client to write to the landlord in question asking for the basis of the claim, the address it relates to, the period it relates to and ask for all correspondence from the LA (cite the Data Protection Act if necessary, or, better still, state that you require full disclosure in order to decide if you will be challenging the alleged debt).
Next, or in the meantime, your client should contact the LA in question asking for a full statement of reasons relating to the overpayment (ALL reasons / address it relates to / period / amounts / why recoverable).
The point should also be made, if true, that no notifications of the overpayment were received - ask for duplicates.
NB: There is no time limit for a statement of reasons; so the LA cannot refuse.
While all this is going on, I would also submit a late appeal - advising that the grounds of appeal (& the reason(s) for it being late) will follow once you have the info / evidence to identify the grounds. If it transpires that an appeal is inappropriate, it can always be withdrawn; but if you delay an appeal, the longer the delay, the more compelling the reasons must be for any delay.
Hope the above helps.
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