I think we should talk to them, and ask the most difficult questions possible. These members of staff have chosen to be strike breakers - why should they have an easy time of it? If they have a horrible time perhaps they'll think twice about going in to work the next time a strike happens. Perhaps we should be sending our most awkward clients down to the offices too.
It's worth bearing in mind that our own interests are being served by those who are on strike. After all it's hard enough to get a correct benefit decision now, what will it be like with 30,000 fewer staff?
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