Had a case just like this. Client qualified for WTC (working 16 hours per week and entitled to 50+ element). Client went off sick in January and was not entitled to SSP (due to previously having worked 10 hours per week and average earnings taken over 8 weeks). Client claimed IB - awarded credits only and IS. Client notifies TC helpline and claim is terminated and WTC is stopped, because client now in receipt of IS and not working 16 hours per week. Client is advised to make fresh claim when she returns to work. Client returned to work in March and made fresh claim. Client came to us at end of July because fresh claim still not in payment yet. As you have done, we felt client's claim should never have been ended becasue IB credits being paid and client given incorrect advice by helpline. A call to the helpline explaining that client was receiving IB credits while sick was enough to have claim reinstated within four weeks. Of course, this being tax credits other problems arose, such as the computer thinking there is an overpayment where there isn't one, and computer thinking that client is entitled to WTC until March 2006, when in fact it should end November 2005 (because of 50 plus element only payable for 12 months). And we are still waiting for these issues to be resolved, since August!! As you can see, we were past the 3 month stage and it didn't seem to be an issue, because the claim had been closed due to HMRC error.
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