Welfare Rights Officer, Derby Advice Member since 23rd Jul 2008
Tax Credits Direct dial phone numbers Tue 16-Dec-08 09:25 AM
Despite advice to contrary TC have supplied a direct dial number on letter to claimant which when called gives no. unobtainable.
Our client has been waiitng for TC to be resolved for 4 years -we've just been passed case by another agency - where can Derby Advice obtain numbers referred to in Tax Credits Toolkit?
Welfare Benefits/Tax Credits Adviser, Low Incomes Tax Reform Group (LITRG) Member since 06th May 2005
RE: Tax Credits Direct dial phone numbers Tue 16-Dec-08 09:28 AM
Most of the letters from the TCO that I have seen recently have not even had a direct dial number (even one that doesn't work), merely the helpline number.
Have you tried the intermediaries line? Could they give you the correct phone number?