I have not used the appeals service for this type of case. An alternative approach is to go through the complaints procedure, but this does involve getting information from the claimant on exactly how much they have been paid and when (copies of bank statements, payslips etc.), getting details of their circumstances throughout the period, calculating what the entitlement should have been and comparing it with the information on the TCO awards. This is a bit of a slog but, in my experience, often results in payments or entitlements different from the figures TCO are using. You can then use this information to make a complaint and, unless TCO back down or produce details to persuade you they are right, eventually go to the Independent Adjudicator. Recovery should be suspended throughout this process.
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