My client is having money deducted from his IBJSA for a social fund budgeting loan. However he has not actually received the loan, having taken all the official steps to report the giro cheques missing. Telephoning the Social Fund dept. they absolutely refused to suspend the deductions, saying it is their policy never to stop "recovery". It seems to make no difference that there is currently nothing to recover, and that they actually owe the client money. Not really happy to let this one stand, but can anyone suggest the best basis to challenge this ?
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