mike shermer
Welfare Benefits Officer, Kings Lynn & West Norfolk Borough Council, Kings l
Member since 23rd Jan 2004
|
RE: DLA decision making
Fri 26-Aug-05 02:58 PM |
That Andy is a highly optimistic question, - I think the hypothetical answer may lay in the "Team Members Guide", which is the DLA/AA hand book. it runs to some 30+ chapters, and tells them exactly what to do in a variety of circumstances, including what to do when they get a Rpresentative's Authority. It can be found on the Briefcase section under guidances - DLA/AA. I think the brevity of the paperwork may be connected to the fact that they are (allegedly) expected to carry out 11 decisions a day, or 7 reconsiderations.
|