Hi, I have recently visited a tenant who has got CTC overpayments of £12717.90 (including in with debts amounting to around thirty three thousand. Tnt says she has no idea how this overpayment has happened and is looking for assistance with it. Can anyone give me some idea on how or who to approach with this please. I have contacted CTC and been 'told' to get a Recovery Reason sent to the tenant but no further information was forthcoming, so would be grateful for any advice. Thanks Jo
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